Privacy Policy

1. Scope

This Privacy Policy applies to users of SurveyConnectHub, including:

• clients
• service providers
• business users
• website visitors
• applicants and support contacts

2. Information We Collect

A. Information You Provide Directly

• full name
• email address
• phone number
• company name
• billing details
• account credentials
• profile photo
• business registration data
• professional license details
• identification documents
• communications sent through the Platform

B. Transaction Information

• invoices
• escrow deposits
• payout requests
• payment references
• billing history
• transaction amounts

Sensitive payment processing may be handled by third-party processors.

C. Platform Usage Information

We may automatically collect:

• IP address
• device type
• browser type
• operating system
• session activity
• pages viewed
• clicks and interactions
• referral source
• approximate location data

D. Communications Data

We may retain records of:

• support requests
• chat messages through the Platform
• dispute submissions
• notifications sent

3. How We Use Information

We may use information to:

• create and manage accounts
• verify identity and eligibility
• facilitate hiring and marketplace transactions
• operate escrow/payment workflows
• communicate with users
• provide customer support
• improve product features
• personalize user experience
• prevent fraud and abuse
• enforce legal rights and Terms of Service
• comply with regulatory obligations
• send service updates and marketing communications where permitted

4. Legal Bases / Permitted Use

Depending on jurisdiction, we may process data where necessary for:

• performance of a contract
• legitimate business interests
• legal compliance
• fraud prevention
• consent where required

5. How We Share Information

A. Other Users

To facilitate transactions, certain profile or project information may be shared between clients and providers.

B. Service Providers

We may use vendors for:

• hosting
• analytics
• customer support
• communications
• identity verification
• payment processing

C. Legal / Regulatory Requests

Where required by law, subpoena, court order, or regulatory request.

D. Business Transactions

If SurveyConnectHub undergoes merger, acquisition, restructuring, or asset sale.

6. Escrow and Payment Data

Where escrow services are offered:

• transaction details may be reviewed for fraud prevention, disputes, compliance, and payout processing
• identity verification may be required before releasing funds
• payment partners may process information under their own policies

7. Cookies and Tracking

We may use cookies and similar technologies for:

• login sessions
• preferences
• analytics
• security
• performance improvements
• marketing attribution

You may control cookies through browser settings, though some features may be affected.

8. Data Retention

We retain information as long as reasonably necessary for:

• account operation
• transaction records
• dispute handling
• fraud prevention
• legal compliance
• tax/accounting obligations
• business records

We may retain certain data after account closure where necessary.

9. Data Security

We implement reasonable technical and organizational safeguards, which may include:

• access controls
• encryption in transit where feasible
• role-based permissions
• monitoring
• vendor controls

No system is completely secure, and users should also protect their credentials.

10. International Data Transfers

Because SurveyConnectHub may operate across Africa and internationally, your information may be processed in countries outside your residence. We take reasonable measures to protect transferred data in accordance with applicable law.

11. Your Rights

Depending on your jurisdiction, you may have rights to:

• access your information
• correct inaccurate data
• request deletion where lawful
• object to certain processing
• withdraw consent where relevant
• request export of certain data

Requests may be subject to identity verification and legal limitations.

12. Children

The Platform is intended for users 18 years and older. We do not knowingly provide services to children.

13. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices.

14. Account Closure

Users may request account closure subject to:

• unresolved disputes
• unpaid balances
• compliance obligations
• record retention requirements

Some data may remain archived as legally required.

15. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions become effective when posted unless otherwise required by law.

16. Contact Us

SurveyConnectHub

Email: info@surveyconnecthub.com

17. Governing Framework

This Privacy Policy is prepared with reference to operations centred in Tanzania, with Africa-wide platform activity and broader international growth plans.